Contact the Editorial Desk
We answer for what we publish, and we say plainly what falls outside our reach.
Partner spreads and feesOur Obligation to Readers
This site exists because readers in the United Arab Emirates deserve an account of a broker that is written by someone other than the broker. We take on the obligation that comes with that: to describe what we find accurately, to separate fact from impression, and to correct ourselves in public when we get something wrong. Everything on this page follows from that single commitment.
We are an independent editorial resource. We are not the broker, we are not affiliated with the broker, and we do not provide financial services, accounts, deposits or advice. Nothing we publish is a recommendation to trade, and no message you send us changes that relationship. We do not hold client money, we cannot open or close an account for you, and we have no access to any trading record.
Submitting a Factual Correction
If you believe a statement on this site is factually wrong, write to the editorial desk through the contact form on this site. Tell us which page and which sentence, what you believe the correct position to be, and what supports it. A source is welcome; a document, a dated screenshot or a link to a primary statement is more useful than an assertion. We read every submission.
We check corrections against the material available to us, and where we are satisfied that we got something wrong we amend the article and note the change. Where the dispute turns on interpretation rather than fact, we may add the counterposition instead of removing our original text, so readers can see both. We do not remove accurate material because someone would prefer it gone, and we do not accept corrections that amount to promotional rewriting.
Response times vary with volume. If we need more from you we will say so; if we decide no change is warranted we will tell you that too, with our reasoning.
What Editors Can Answer
We answer questions about our own work: how a review was researched, what sources were used, why a particular point was made, when an article was last revised, and how our editorial judgements are reached. We also answer questions about our corrections policy and about the way we label commercial material, if any appears on the site.
We can tell you what we observed and what we published. We cannot verify your personal circumstances, assess whether a product suits you, or tell you what to do with your money. Readers who want guidance of that kind should seek a properly qualified professional in their own jurisdiction, not an editorial desk.
Press and Partnership Enquiries
Journalists, researchers and publishers may contact us about our coverage, request comment, or ask for the basis of a published finding. We are willing to explain our work on the record where we can, and we will not discuss material we have not published.
Commercial approaches are handled separately and do not reach the editors who write reviews. Any partnership arrangement that might create a conflict is disclosed on the relevant page, and no commercial arrangement buys a change to a verdict, a rating or a sentence of analysis. If an enquiry seeks coverage in exchange for payment or another benefit, the answer is no.
We do not publish the broker's marketing material as our own, and we do not pass reader contact details to the broker.
Complaints and Broker Support
If your complaint is about this site, say so clearly in your message and mark it as a complaint about our editorial conduct. We treat those separately from corrections and from general enquiries. Tell us what we did, what you think we should have done, and what outcome you are seeking. We will acknowledge it, look at it, and respond with what we intend to do. If we got it wrong, we will say so on the page as well as in the reply.
If your complaint is about the broker, it has not reached us. Account problems, deposits and withdrawals, verification, order disputes and the conduct of a support team belong to the broker alone. We cannot trace a payment, unlock an account, intervene in a dispute or pass a message to the firm on your behalf, and we ask readers not to send account details to this site.
For anything concerning an account, use the broker's own support channels as published on its official website, and keep your own record of the correspondence. Regulators and dispute bodies in your jurisdiction may also be relevant, depending on the nature of the issue.
